Privacy Policy

We use personal information only to operate the site, respond to legitimate requests, and improve the performance and reliability of the Ore-Max experience. We do not sell personal information.

We collect information that you choose to provide to us, along with certain technical data generated by your use of the site.

• Contact and company information submitted through contact forms, quote requests, and consultation workflows.
• Email addresses used for calculator access, saved-estimate links, password resets, and other operational communications.
• Project details, selected quote-cart items, product configurations, and estimate data that you enter into the calculators.
• Feedback messages or other communications you send through the site.
• Basic technical data such as IP address, browser information, device type, referring URL, and usage metrics.

We use the information we collect to operate the site and support your commercial and technical requests.

• Respond to inquiries, coordinate sales follow-up, and route requests to the correct regional manager.
• Prepare and deliver quotes, engineering support, and calculator summaries.
• Send access codes, saved-estimate links, and transactional emails related to your use of the site.
• Maintain and secure authorized administrative accounts and the content-management system.
• Monitor site performance, diagnose issues, and improve the user experience.
• Comply with legal obligations, prevent abuse, and protect the site and its users.

The site uses cookies and similar storage mechanisms for essential functionality. These help maintain sessions, remember access to restricted tools, and preserve quote-cart activity during your visit.

We also use site analytics to understand page usage, improve performance, and prioritize content and UX improvements.

• Session cookies for administrative authentication when authorized personnel sign in.
• Cookies for the site gate, calculator access, and quote-cart session continuity.
• Site analytics used to understand interactions and page performance.

We share information only when necessary to operate the site or respond to your request. This may include infrastructure, email, and hosting providers, as well as internal staff or regional representatives who need the information to assist you.

We may also disclose information when required to comply with law, enforce our rights, or protect the safety of Ore-Max, our customers, or the public.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, and satisfy legal or operational requirements.

We use reasonable administrative, technical, and organizational safeguards to protect the information we control. No internet-connected system can guarantee absolute security.

You may contact us to request updates or corrections to your information, opt out of marketing communications, or request deletion where appropriate. You can also limit cookie usage through your browser settings, although some site functionality may not work properly if you do so.

Ore-Max serves mining operations across multiple regions. Information submitted through the site may be processed in the United States or other jurisdictions where Ore-Max or its service providers operate.

We may update this Privacy Policy from time to time to reflect changes to the site, our practices, or legal requirements. When we make material changes, we will post the updated version on this page with a new effective date.

If you have questions about this Privacy Policy or how Ore-Max handles information submitted through the website, contact us at: